Quality Water through Quality Services: Customer care: 0716 645 343

Vision statement
’To be a model Water and Sanitation Services Provider in Kenya’

Mission statement
To provide quality, affordable, reliable and sustainable water and sanitation services by meeting and exceeding the customers and stakeholders’ expectations.

 Core values

  1. Quality service and Customer focus
  2. Transparency and Accountability
  3. Good governance
  4. Innovation
  5. Teamwork

  Philosophy (Company Slogan)

  • Quality Water through Quality Services

Mandate Statement and Core functions

Mandate statement
Murang’a South Water and Sanitation Company is mandated to provide efficient and economical water services within the area as specified in the license issued by WASREB and the development of county assets for water service provision as per the water act 2016.

Core functions

  • Carry on the business of water and sanitation within the specified area in the license.
  • Exercise overall control over the supply of water and sanitation services in the specified area in the license
  • Provide and distribute reliable supply of water and sanitation services for commercial, industrial and domestic purposes.
  • To obtain water for the purposes of distribution and supply from all appropriate sources.
  • To undertake laboratory analysis to ensure that acceptable water quality standards are maintained.
  • To levy to the consumer charges in respect of the services which the company provides.