What are the requirements for a new connection?
a)Fill customer Agreement Form provided
b)Attach copies of applicant and next of kin national ID,KRA PIN and Title Deed or sub chief’s introduction letter.
How do i inquire my bills from my mobile phone?
You can comfortably inquire your bill by sending the word balance to 22574 and immediately you will receive the details of your bill
Where do i pay my bills?
a)Our paypoints:kandara,Kangari, Kinyona, Gacharage, Kigumo, Muthithi, Sabasaba, Mariaini, Kenol, Gichagini.
b)Our bank Accounts:
- M-pesa pay bill no:346350
- Equity bank 0890269245257
How do i pay my bill via m-pesa?
- STEP 1:USING YOUR SAFARICOM LINE
- STEP 2:GO TO SAFARICOM, THEN M-PESA
- STEP 3:SELECT “LIPA NA MPESA/PAYMENT SERVICES”
- STEP 4:SELECT “PAY BILL”
- STEP 5:SELECT “ENTER BUSINESS NO.”
- STEP 6:ENTER 346350 THEN OK
- STEP 7:ENTER YOUR WATER ACCOUNT NUMBER (NEW ONLY) THEN OK
- STEP 8: ENTER AMOUNT, THEN OK
STEP 9:THEN KEY IN YOUR M-PESA PIN, THEN OK
How do i lodge a complaint?
Through our offices (Our offices at:kandara, Gichagiini, Kangari, Kinyona,Gacharage, Kigumo, Muthithi, Sabasaba, Mariaini, Kenol,).
b)Our office line (0716 645 345)
c)Email :
info@muswasco.co.ke | customercare@muswasco.co.ke
d)contact form which is available on our webpage
e)You can send a brief description of your complain to 22574, a ticket will be automatically generated and the same will be received by our customer relations module. The ticket will be acted upon by the relevant personnel.
Do i get a receipt after paying via m-pesa?
No, You will receive a confirmation message that your money has been received by MUSWASCO and your account will be credited immediately