Company departments

Commercial department
The department is tasked with the following responsibilities:

• Control and management of commercial activities which include new connections, billing of customers, connections and disconnection activities.
• Ensure timely bill dispatch to customers.
• Plan monthly meter reading cycles on time.
• Handle commercial complains that may arise from water consumers.

Finance Department
The department is tasked with the following responsibilities:

• Preparation of annual financial statements for the company and present it to the board of directors.
• Managing and control of sound financial systems which include financial records, revenue collection, cash flows and expenditure.
• Coming up with annual budgets for various departments and budget allocation of the same.

Technical Services Department

The department is tasked with the following responsibilities:

• Ensuring distribution of quality water.
• Timely maintenance of water infrastructure which include pipe network, water meters, pumps and boreholes.
• Plan for routine audits plans and provide best way possible to address technical issues whenever they arise.
• Rehabilitation of dilapidated pipe networks.
• Supervising construction works and repairs.
• Preparation of long term development plans, and liaise with the various international organizations to achieve the same.

Public relations department
The department is tasked with the following responsibilities:

• Organize trainings for various staff to bridge on professional gaps.
• Engage with the various stakeholders and customers on any emerging issues which include public participation.
• Advise the company on any new technologies through the ICT section.
• Act as the official company communication channel on matters pertaining legal issues,
  upcoming meetings an any other engagements in future.

Internal Audit Department

The department is tasked with the following responsibilities:

• Come up with a proper documentation and maintain a well defined audit plan and controls that help provide assurance that MUSWASCO policies are adhered to.
• Audit financial transaction to ensure they are in line with the company policies
• Identify, assess, and evaluate the Company’s risk areas; make appropriate recommendations for improved internal controls and accounting procedures
• Prepare comprehensive audit report and present to the Board of Directors.
• Advise the company and the management on the areas to improve as far as Audit controls are concerned.

Administration Department

The department is tasked with the following responsibilities:

• Registry operations, mailing and courier services
• Supervise Transport management and logistics
• Conduct AGM’s/Stakeholders meetings and ensuring proper documentation of proceedings
• Continually review the performance of contracted security Provider ensuring all company facilities are adequately guarded